How can I contact the eQQui Team?

The quickest, most convenient way to contact eQQui is to send an e-mail that an eQQui support staff can accurately respond to. Write us at help@eqqui.com or call 1-408-890-2287 for urgent assistance.

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How do I create an eQQui account?

You can click on "Be an eQQui" on the main page, use your e-mail address, or connect through Google+ and Facebook.

What should I do if I didn’t receive the confirmation e-mail after registration?

Check your spam folder. If the e-mail is not there, please send another verification e-mail.

Why did I receive an “Invalid username or password” message when I tried to to log in?

It’s either you’ve entered an incorrect password or a nonexistent account. So make sure you input the correct e-mail and password you’ve used to create your account. If you can’t remember your password or username anymore, please use the Forgot Password/E-mail option to request a new password or recover your e-mail.

Is registration free?

Creating an eQQui account is absolutely free for interpreters and users!

Is it possible to change my username?

Yes. You can change your username as many times as you want.

Is there a way to unlink my account from Facebook or Google+?

One way to unlink is to reset your password.

What are my obligations to eQQui?

eQQui is a global marketplace where you can advertise as an interpreter and freelance contractor. Thus, your main obligation is directly to the client for every project you accept. With the freedom to set your rates, schedule, and other preferences comes the responsibility to deliver a professional level of service.

What happens if I miss or reject a request?

Your rejected requests will be added as Missed counts to your profile, which may adversely affect your credibility and result in less requests from potential clients.

What happens when I miss calls or fail to respond to direct messages?

Low responsiveness or ineffective communication might result to negative reviews and therefore, less clients.

What if I fail to meet the client or miscarry the job?

Your pay will be revoked. You may also have a negative review from the client, to which you have a single chance to reply. Should this happen repeatedly, eQQui holds the right to suspend your account in order to protect the community and users of the site.

How can a client rate me?

After each project, a client will automatically be asked to give you a rating. The highest is a five-star rating, which will be shown on your My Page profile.

Can I ask clients for feedback?

Yes. The system will give you the chance to automatically ask clients to give you a detailed review of your work, which you can post on your profile.

Will it cost me to be on eQQui?

Registration is free, and the percentage deducted on your Listing Rate per project depends on your Membership Level.

Where do rate deductions go?

We use this to maintain and improve the eQQui system and reward our members.

How will I receive payment?

Your payment can be sent to your PayPal or Stripe account.

Do you ask for or accept donations?

eQQui doesn’t ask for monetary donations. Ideas from the community are more encouraged and valued.

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If a booked interpreter backs out, how much refund will I get?

The client gets a full refund, inclusive of the service fees.

If a client cancels the project after approval, how much refund will I get?

The interpreter's refund rate will vary depending on how much project time is left when the client cancelled.

• Before an interpreter accepts a request; 100% refund
• Up to 72 hours prior to Project Start; Client Fee is nonrefundable
• 24 to 72 hours prior to Project Start; 50% of the Interpreting Fee and Client Fee (12.9%) are nonrefundable
• 24 hours before the Project Start; Nonrefundable; the client must report why a project is cancelled

Please keep in mind that eQQui operates based on the trust between interpreter and user.

How can I interact with other interpreters?

The Community Page where interpreters can meet and discuss is currently being developed.

Do you arbitrate on disputes between interpreter and client?

No, but eQQui is a neutral venue for you to do so. Control and collect your direct messages with clients within our system, for easier retrieval.

How can I check the validity of a Project or offer?

We advise that interpreters and clients stay within the eQQui system to avoid potential risks from undocumented projects, fake jobs, no-show interpreters, nonpaying clients, delays, etc.

Profile Picture: Users can upload their pictures anytime, and photos may be deleted, changed, or edited at their discretion. Changes made to photos will be updated in the search results immediately. We support the following extensions: *.jpg, *.jpeg, *.png, *.gif..

This is the name that will appear on your profile and your acquaintance interpreter’s profile. Feel free to use any available language in the world when creating your username. You can change this anytime from the ‘Account - Profile’ tab.

Select your native language which you speak and use most of time and it will be displayed in the serach results. You can change this anytime from the ‘Account - Profile’ tab.

Select the language that you use second to most on a daily basis. Your ‘Native Language’ and ‘Second Language’ will have 2 separate tabs on your ‘My Page’, where you can post the ‘Service Type’ you offer in different languages to attract more potential clients!

Select the city where you live. This information will be directly exposed to customers to make it easier for them to find you if they’re close by. You can add it as Country, State or City, but specific address is not essential for your sefe. Fear not, you can easily edit your location anytime, anywhere, from the ‘My Page – Preferred Work Locations’.

Payment information and Payout Methods you add are not saved in eQQui. They are protected by third party company and eQQui does not take in a financial action between interpreters and clients.

Preferred Work Location

This information you added on ‘Be an eQQui’ or ‘My Page - Preferred Work Location’ will be directly exposed to customers. You can add it as Country, State or City, but specific address is not essential and shared with others for your sefe.

Share My Location(Application only)

When a project starts, an interpreter share his/her location with a friend whenever he/she wants. A proejct status in on ‘Ready’, you can see ‘Share my location’ buttion. When you click this, SMS is sent to registered phone number with your location. You can add, save and edit phone number whenever you want in ‘Account - Settings - Share My Location’

eQQui near me

You can easily find nearby interpreters who allowed to share their location by ‘eQQui near me’. If an interpreter turns on ‘eQQui near me’, you can get more chance to get work on eQQui. You can turn on and off on ‘Settings - Location’ whenever you want.

eQQui keeps your information(Name, Address, Phone no., Email address or any realted information) secret ant never share it with anyone. Please keep your private information sercret and do not share it with anyone whenever you work on eQQui. You should keep all payment transactions on Airbnb because eQQui can’t help with any issues related to off-site or cash payments.

Users can upload their pictures anytime, and photos may be deleted, changed, or edited at their discretion. Changes made to photos will be updated in the search results immediately. We support the following extensions: *.jpg, *.jpeg, *.png, *.gif..

Users are free to upload or change their background image whenever they please. We support the following extensions: *.jpg, *.jpeg, *.png, *.gif.

Interpreters can create a title that will show on the front page of the search results. Attract your potential clients through an eye grabbing line.

This is the self introduction page where you can personalize your profile. Distinguish yourself by listing interests, hobbies, and letting clients know cool aspects of your life.

eQQui Username reviewed

After the project is complete, reviews written by users is permanent. Please think carefully before leaving a review.

Language

Set the language pair that you are capable of.

Listing Rates

Set your rate corresponding with the language pair. We strongly believe that interpreters should be able to demand the rates that is fair to them given their skill and the competing market. If you are unsure about what rate to demand, it is advised to research rates other interpreters are charging in your area. See more about Service Rate .

• 8 Hours : Reflects that you are able to provide 8 hours of service on a given day.
• 4 Hours : Reflects that you are able to provide 4 hours of service on a given day. Charge per hour for 4 hours of service is usually higher because of the fact that less work is given while occupying a large portion of time.
• 1 Hour : Reflects 1 hour of interpretation service. Reflects 1 hour of interpretation service. This is the rate that clients are charged in addition to the initial 4 or 8 hours selected. Clients cannot select 1 hour as a baseline service.

- Plan 1 : Prices by the hour may be higher as fewer service hours are purchased. This is an example, not a mendotory.
- Plan 2 : Prices by the hour may not be affected by the number of hours purchased. This is an example, not a mendotory.

• Special Offer : You can ask an interpreter ‘Special offer’ via DM after inviting an interpreter to your Lounge. Invited interpreter change service rate and accept ‘Special Offer’ for your client.

When a customer searches for an interpreter, the first thing that will appear is the interpreter’s picture and brief introduction. Thus, it is crucial that interpreters clearly describe their ‘Language Service’ and express themselves in a presentable manner. The character count is limited to 50 including spaces, so it’s important to be clear, and to the point.

Describe yourself in this box. This tab will automatically appear for all your native or secondary languages. It’s important that the greeting reflects your expertise. This may be changed, modified, or deleted anytime..
Uploading a recording of your greeting in the available languages is highly recommended. It will provide clients a solid understanding of your language capabilities.

How to Record

There are two methods of uploading a greeting: The first is through the eQQui app on your mobile device.

• Record : Record: In the greeting, a recording function is provided. Press the button to start recording and press it again to stop. Recording is saved into eQQui server and you can delete it anytime.
• File Upload : File Upload: Upload is possible through web and app. Supported extensions are *.ogg, *.mp3, *.wav.

Up to 100 fields of interest may be submitted simultaneously. We don’t suggest solely submitting your major, but interests as well. Displaying a wide array of interests in a diverse number of languages will help maximize your potential clients.

Interpreters with extensive previous work history will have the option of using work history from previous jobs or experiences during the beta period. Just follow the onscreen instructions to get started. It is important to note that work history and credibility directly impact an interpreter’s success. eQQui will also automatically generate a form that interpreters may present to their clients. But addtional form has not an effect on search results, you would better upload remark or detail of your achievement. Supported extensions are ‘*.txt, *.doc, *.docx, *.pdf, *.ppt, *.pptx.

Interpreters may upload information in accordance to their qualifications and degrees obtained. Interpreters are also free to upload any certificates or diplomas. The more security that an interpreter can provide to his or her clients, the more confidence customers will have in using their service. We store this information through our encrypted internal database. File nanme would be different from uploaded file name for security. Supported extensions are '* .txt, * .doc, * .docx, * .pdf, * .ppt, * .pptx, * .xls, * .xlsx’.

Precautions : Files that are uploaded to Work History may be visible on Google. eQQui tries it’s best to enforce the Terms of Service, however, we will not be responsible for information leakage. See our Terms of Service.

Photo

Interpreters may modify, edit, or delete photos anytime. Upload photos that show off both your fun and professional side. You have full access to uploading photos through the app on your mobile device. Find out more about the eQQui community . Supported extensions are ‘*.jpg, *.jpeg, *.png, *.gif’.

• eQQui app photo function : When you start a project, Camera icon is showing up on eQQui application on your mobile. You can take a live and vivid pictures during a project and these are automatically uploaded in to your My page. You can check them on ‘My page - Media - Photos’. Clients are more likely to get interested in pictures on the filed.

Video

Upload a video of yourself via a link or URL to convey liveliness that would otherwise not be possible through just a photo. Don’t have a link? Don’t worry. You can upload a video through a streaming service or video upload site such as Youtube or Vimeo.

• How to upload video on Youtube

Up to 20 work locations may be active simultaneously, and they may be modified, edited, or deleted anytime. This will help international, temporarily abroad, or any other diverse type of interpreters to maximize their opportunities.

Our priority is to maximize reliability and convenience for both interpreter and customer. Thus, we believe it is fair to allow interpreters to set preferences that don’t compromise quality but can go a long way to making an interpreters job easier. Some preferences that may be made are ‘I want to eat alone’, ‘transportation costs may be extra.’, or ‘I don’t accept additional hours.’. If a work request is refused or denied, a claim may be opened.

Recent Received Reviews: (It will appear on the app as “Recommended”)

After the project is complete, the user can leave a review and rating for the interpreter. The interpreter is given a single reply to the review posted by the user. Comments that are harassing, sexual, or threatening in nature, will be removed if reported .

Recent Written Reviews

After the project is complete, reviews written by users is permanent. Please think carefully before leaving a review.

Interpreters can manage their schedules up to 90 days in advance. If you don’t want the changes you make in your schedule settings to reflect in the search results, you can adjust it from (Account —> Settings—> Activation)’ or from (Account —> Account Control —> Cancel Account’. Find out more about changing your account status . Scheduling can always be operated flexibly but opening more availability will attract more clients. Find out more about managing your schedule.

Interpreters may possess the ability to interpret between more than 2 languages. The interpreter may add those additional languages by simply repeating the registration process. Interpreters can easily manage their languages through My Page.

When you send a message, an alarm will appear at the top of the screen. Click the alarm to read the full message.

Under normal circumstances do not give out your home address or phone number to the other party. Also, we recommend not to make financial transactions outside eQQui. eQQui is not liable or responsible in the case where this is broken.

When you install the application through the mobile device, you are giving consent for eQQui to collect and show your location. eQQuis Near Me ' revolves around providing users the ultimate experience. After installing the eQQui application, users will be shown interpreters that have shared their location in the surrounding area. The location information of the user may be turned on or off anytime at 'Account-Settings-Location'.

The interpreter can offer a special rate to customers. Customers can contact interpreters via message for the special rate after the customer puts the interpreter in the lounge. Interpreters do not necessarily have to lower the price proposed by default, but after reviewing the nature of the project, time, location, purpose, and various other factors, interpreters may decide to offer a discounted rate. The steps for requesting a special rate proceeds as follows :

• 1. The customer invites the interpreter to the lounge
• 2. Contact interpreter for special rate details via message.
• 3. An Interpreter clicks ‘Special Offer’ in DM, then a Lounge including the interpreter pops up.
• 4. Adjust the price for the user from the lounge, then press ‘Confirm’.
• 5. After the user confirms the adjusted rate, proceed to complete transaction.

Set up your ‘My Page’, Payout Preference, Calendar, and Account Activation (Email Verification/Mobile Verification/Member Authentication) and you’re ready to be a full fledged interpreter! Clients will request an interpreter based on criteria most appropriate for the project considering language related to the project, cost, location, etc. After the client sends a ‘project request’ the interpreter has 18 hours to accept or decline the request. During this period, other clients may not send project requests until cleared. The interpreter can give a Special Offer to clients depending on the situation. Learn more about Scheduling Request Period , Accept Project , Decline Project , and Special Offer . Project Requests will be notified via the interpreter’s mail, text, and web messaging system.

If the conditions proposed by the client is appropriate , interpreters may ‘accept’. Accepting a request is available both on the web and mobile app.

Project Decline

Although responding and accepting as many requests as possible is pivotal to success, interpreters may decline projects. During an 18 hour period, interpreters may decline a request by the client whether it’s because of not meeting working conditions or simply refusing to work. Declining a project will not necessarily impact an interpreter negatively, however, declining too many reservations may affect the interpreter’s order on the search results.

Change Your Mind?

After accepting a request, there are very few exceptions to reversing the process and declining, as it would be unfair to the clients to be inconsistent. Therefore, it is advised that interpreters carefully consider all factors during the 18 hour period.

• Possible Excused Circumstances include but are not limited to :
• Passing away of interpreter’s family
• Serious illness of either the interpreter or his/her family
• Domestic natural disaster
• Political instability in the country

Penalties for Cancellation (interpreter)

The interpreter will receive the below penalties because the client may experience great impairing, deterrence, or harm to business for reversing an accepted request.

• Automatic Review : An automatic review displaying that the interpreter reversed an accepted request will appear on his or her ‘My Page’. Please either post a reply in response to the automatic review stating your excused condition or request a review deletion to eQQui .
• Scheduling Closed : The day that interpreters reverse their decision will be closed, as the schedule for that day is effectively ‘deleted’.
• Search Penalty : The interpreter may not show up in the search results for the reversed day.

Interpreters are required to accept or decline requests within 18 hours. If no response is given within 18 hours, the request will automatically cancel. No other requests may be made by interpreters with an active request.

For requests through the eQQui Suggestion system, interpreters will have 15 minutes to respond. However, because requests of this type is sent out automatically by eQQui using factors to best determine compatibility, interpreters may have multiple or simultaneous requests. Learn more about eQQui Reserve.

‘eQQui suggestion’ operates automatically when an interpreter Clients chose rejects a project. eQQui requests availible interpreter who has same condition of previous one and agree with taking Min./Max 15% range of interpreting fee. When altenative interpreter is suggested to client, he/she accepts a condition of project(Even client realizes he/she is recommended by eQQui)Then, Client click ‘confirm’ and proceed a project with no wiat. However, suggested interpreter does not match your qualification, client could reject. If project includes only one interpreter, a project will cancel and if two more, interpreting fee refunds. Rejecting an interpreter will not necessarily impact a client negatively, however, a client will start over a project from searching an interpreter.

‘eQQui suggestion’ send a requst with notice ‘ eQQui suggest you’ as same as standard request. eQQui suggestion has few different feature from ‘Standard request’ in Response period’, ‘Additional request’, ‘Interpreting fee’, and ‘Response rate’. A bit difference is that an interpreter can accept another request even though having accepted eQQui suggestion.

Add interpreters who work with you in the future or are interesting into Likes to start project more eailsy and faster. You don’t need to change or add ‘Service type’, ‘Date’ to find and add interpreters

• o It is really easy. When you find intersting interpreters, just click ‘Likes(heart)’ after searching
• o Just click ‘X’ to remove list in Likes.

You can save found interpreters before starting a project. It is different from ‘Likes’ in that Client does not need to select ‘Service Type’ and ‘Date’ and Lounge must be processed before starting a project.

Create Lounge

Once you add an interpreters, they are saved in defual folder of Lounge.

Add Lounge

Users can create Lounge up to 12 including default folder. You could smootly start a project if you have previously created a Lounge based on your working condition, for example, ‘Date’, ‘Project description’. Lounge may be deleted, changed, or edited anytime.

Delete Lounge

As you delete Lounge, saved interpreters are also deleted. Check your interpreters and settings of Lounge again before deleting Lounge.

Clients will request an interpreter based on criteria most appropriate for the project considering language related to the project, cost, location, etc. Service hour can be applied from 4 hours to 12 hoours. 4 hours (half day) or 8 hours (full day) is once selected and clients can request additional 1 hour. Availible reservation time is from 05:00 to 22:00. If you want to work with an interpreter instead of fixed hours of eQQui, please talk with interpreter why you want to work extended hour. But eQQui is not reponsible to a project outside of eQQui

After the client sends a ‘project request’ the interpreter has 18 hours to accept or decline the request. During this period, other clients may not send project requests until cleared. Clients ask interpreters ‘Special Offer’ based on working condition. For example, Conference, Voluteering, and Charity event. Special offer is not mendotory for interpreters so that they can read a project condition carefully. Learn more about Scheduling Request Period , Accept Project , Decline Project , and Special Offer .

Before an interpreter accepts a client’s offer, the client is free to cancel as many requests as he/she wishes. However, after the interpreter accepts the request, the interpreter may not accept anymore requests on the day that the service is scheduled to take place. eQQui will charge users the user fee after this process takes place.

• Before accept a porject : Full refund except Client Fee
• After accepted - up to 72 Hours prior to Proejct : Partial refund except Client Fee, Transaction Fee
• 72 Hours - up to 24 Horus prior to Project : Partial refund except Client Fee, Transaction Fee and 50% of Interpreting Fee
• 24 Hours - Project day : No refund

You could remove a project or each interpreter in a prject if you have 2 or more interpreters while project accepted. Please make them sure why you have to cancel a project or request. Please keep in mind that eQQui operates based on the trust between interpreter and user

There might a situation in which a client has to change number of interpreters, date, and location. Before change the project, Client should tell interpreters about why you change via DM in this case.

• But eQQui does not support a feature to modify a project condition now.
• If it is impossible to change a project condition with Interpreters, you have to cancel and start over a proejct.

Please contact eQQui when you cannot keep in touch with an interpreter or an interpreter does not share a location before 2 hours on a project day. eQQui helps you to find onther interpreters or solution.
But you can easily find interpreters closed to you by ‘eQQuis near me’ by eQQui application. Install eQQui application on your mobile and see more about eQQuis near me .
If an interpreter does not show up at location, Client get full refund. Also eQQui leaves a auto-comment about his/her abscence and the interpreter is not able to work for 3 monthes in eQQui.
eQQui is not held legally responsible for any liabilities that may occur in regards to an interpreter’s ‘No Show’.

There might be an hours in excess at a field. If it happens, an interpreter should reminds client of business hour and finish a service. An interpreter can work more smoothly if mentioning about Hours in excess in ‘Preferences’ of My Page. Go to and write about hours in excess on Preferences.

An interpreter should claim project condition to client if there is difference and make it right by him/herself. When Client keeps unfair condition, however, an interpreter must tell them why and finish a project.z

• Users : If an interpreter does not match what he/she posted on eQQui, Client must keep a record of it and claim a refund to eQQui.
• Interpreters : When Client keeps unfair condition, an interpreter must record and claim to eQQui. eQQui reviews a record, for example, communication with client, DM, and reviews and give a penalty on Client.

Client can claim an interpreter’s qualification and professionalism when he/she does not match a description. Please send eQQui a record which proves why an interpreter is not qualified. If an interpreter is not qualified or fakes, you can get refund or ticket eQQui offers. eQQui reviews and gives a penalty to the interpreter and help others to make trusthy eQQui

Users can leave reviews and ratings regarding the interpreters work quality after project completion. Reviews left by users will be viewable publicly in both the interpreter’s and user’s ‘My Page’. Reviews remain permanent and may not be deleted in most circumstances so it is advised to think carefully before posting.

The interpreter can leave a comment on the reviews left by users. Comments left by an interpreter is shown publicly, and also remains permanent.

After project completion, the interpreter can request the user for a review. Since eQQui operates based on the trust between interpreter and user, reviews are often the most important judgment the user can make. To request a review, simply click the 'Request review' button after the project is complete.

eQQui is trying to find a better way to payout to an interpreter. All users must add payout information to get paid from eQQui in ‘Settings - Payout Method’. You can add as many as you have, but select only one among them.
eQQui releases your payout on every 15th and 30th to Third party agency. After eQQui releases the payout, it takes some additional time for the money to get to you. It takes up to 7 days depends on payout method. The included project for each payout date is:

• 15th : last 24th 00:00 - last 8th 24:00 in the same month
• 30th : last 9th 00:00 - last 23rd 24:00 in the same month
  (Feburary is set on the last day)

A minimum payout amount, 100.00 UDS, set as defualt, your payout won’t be released until the amount is met. However, you can payout forcefully with clicking ‘Payout’ button. In this case, users pay all commission occured. For example, the money you get under 100.00 USD, commission would be more than 50%.

ACH

Enter your routing number and account number. Make sure to enter the routing number for ACH/direct deposit and not for international wires. US Only.

International Wire

Depending on your location, you may need to enter your account number or IBAN, Swipe Code. Your bank can provide you all the necessary details. Bank fees may apply. It takes up to 7 business days.

Paypal

Please make sure that your account is activated on PayPal before adding it as an eqqui payout method. Your PayPal account is an email address. Fees may apply. It takes up to 3 business days.

Stripe Connect

Please make sure that your account is activated on Stripe before adding it as an eqqui payout method. Check the country you live is under Stripe support at https://stripe.com/global

This is the name that will appear on your profile and your acquaintance interpreter’s profile. If you didn’t create a username upon registration, your name will appear instead.

The name that will appear through your registered social networks such as google, facebook, email, etc. Only you can see your full name. This name cannot be changed.

This is language that was first registered when creating an account. Choose the language that you use most on a daily basis.It will be a significant factor when users search for an interpreter.

You can enter your date of birth. The exact date of birth is not exposed to other users and will be shown as age (e.g., 20, 30, 40, etc.)

eQQui is an equal opportunity employer. Thus, interpreters are free to select and change their gender at will. Interpreters or users will have an icon on their ‘My Page’ that displays male or female, or no icon if the interpreter chooses to select ‘undeclared’. Therefore gender is not included in the search criteria when users search for interpreters.